Returns & Refunds Policy
At Thoughtful Touches LLC, we take care in preparing every order. Please review the following terms before purchasing.
Non-Personalized Items
Eligible non-personalized products may be returned within 30 days of delivery or pickup, provided they are unused and in their original condition. Contact us before sending a return. For change-of-mind returns, customers are responsible for return shipping.
Return Shipping Costs
For eligible non-personalized items returned because you changed your mind, you pay the return shipping cost. If an item is defective, damaged, or incorrect because of our error, Thoughtful Touches LLC will cover reasonable return shipping when a return is required. Contact us before shipping an item so we can provide return instructions. Local pickup returns must be arranged by appointment; do not leave items unattended at the pickup location.
Personalized and Custom-Made Items
Customized, engraved, printed, and personalized products are final sale once production begins, except when an item is defective or we made an error. Please check names, spelling, sizes, colors, and artwork carefully before approving your order. Errors in customer-provided or customer-approved details are not eligible for free replacement after production begins.
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery or pickup, ideally with your order number and photos, so we can help promptly. If we made an error, we will offer an appropriate correction or replacement at no additional charge. When return shipping is necessary because an item is defective or incorrect due to our error, Thoughtful Touches will cover reasonable return shipping costs. This notification request does not limit any rights you may have under applicable law.
Cancellations
Cancellation requests may be accepted before customization or production begins. Once production has begun, personalized orders generally cannot be cancelled.
Approved Refunds
Approved refunds will be issued to the original payment method. Processing time may vary by payment provider. Original shipping charges for change-of-mind returns are generally not refundable, except where required by law.
Local Pickup Returns
For eligible returns of items collected locally, contact us to arrange a return appointment. Please do not leave items at the pickup location without an agreed appointment.
Contact Us
Email info@thoughtfultouchesllc.com with your order number and the reason for your request. Please wait for return instructions before shipping anything.
This policy does not limit any rights or remedies available under applicable consumer protection laws.