Privacy Policy
Last updated: October 6, 2026
Thoughtful Touches respects your privacy. This policy explains the information we collect through our website, why we use it, how it may be shared, and the choices available to you.
Information We Collect
Depending on how you use our website, we may collect information you provide such as your name, email address, phone number, billing or shipping information, account information, order details, quote-request information, project details, personalization instructions, and artwork or files you choose to upload.
Our website and service providers may also process technical information needed to operate and secure the site, such as IP address, browser or device information, cookies, and website activity.
How We Use Information
We use information to create and manage customer accounts; process and fulfill orders; prepare and respond to quote requests; communicate about projects, orders, and customer service; provide requested personalization; maintain business and transaction records; prevent fraud or misuse; secure and improve our website; and meet applicable legal, tax, accounting, and operational requirements.
Payments
Payments may be processed by third-party payment providers. Thoughtful Touches does not need customers to send full payment-card numbers, passwords, Social Security numbers, or similar sensitive credentials through contact forms, quote forms, artwork uploads, or account-profile fields. Please do not submit this type of sensitive information through those areas of the website.
Quote Requests and Uploaded Artwork
When you request a quote, we use the information, project details, and files you provide to evaluate your request, prepare pricing, communicate with you, and, if you proceed, help produce your project. Please upload only material you are authorized to provide and avoid including unnecessary sensitive personal information.
Customer Accounts
If you create an account, we use your account information to provide account access, order information, account management, and customer service. Additional billing or shipping information may be requested when needed for a transaction rather than during basic account registration.
How Information May Be Shared
We may share information with service providers that help us operate the website and business, such as website hosting, ecommerce, payment processing, email delivery, shipping, security, and other service providers needed to complete a requested service. We may also disclose information when reasonably necessary to comply with law, protect our rights or customers, prevent fraud, or respond to lawful requests.
We do not describe customer information as being sold as part of our ordinary business operations.
Data Retention
We retain information only for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining customer and transaction records, resolving disputes, protecting the website, and meeting applicable business, accounting, tax, legal, or security requirements. Different types of records may therefore be retained for different periods.
Cookies and Website Technology
Our website may use cookies and similar technologies that are necessary for features such as shopping carts, account sessions, site preferences, security, analytics, or other website functions. Browser settings may allow you to limit certain cookies, although disabling necessary cookies can affect site functionality.
Security
We use reasonable administrative and technical measures intended to protect information. No website, transmission, or storage system can be guaranteed to be completely secure, so we encourage customers to use strong, unique passwords and to avoid sending sensitive information through general website forms.
Your Choices and Requests
You may contact us to ask about personal information associated with your interactions with Thoughtful Touches, request correction of inaccurate account information, or ask whether information can be deleted when it is no longer required for an order, transaction, legal obligation, security purpose, or other legitimate business need. Some records may need to be retained where required or reasonably necessary.
Children’s Privacy
Our website and services are intended for general customers and are not designed to knowingly collect personal information directly from children for account creation or purchasing without appropriate adult involvement.
Third-Party Services and Links
Our website may use or link to services operated by other companies. Their handling of information is governed by their own terms and privacy practices where applicable.
Changes to This Policy
We may update this Privacy Policy as our website, services, or practices change. The “Last updated” date above indicates when this version was revised.
Contact Us
For privacy questions or requests, contact Thoughtful Touches at info@thoughtfultouchesllc.com or through our Contact page.